Frequently Asked Questions
The questions people ask before and after buying. Questions asked from inside the course that help everyone are added here.
How Long Does a Seat Last?
A seat covers one volume for 12 months from the first sign-in. Renewal after that is $295 per user a year, and the renewal window stays open for 90 days after the seat expires.
What Does a Seat Cost?
A single seat is $1,295. Five or more seats are $1,095 each and ten or more are $995 each. A 4-seat lab pack is $4,780. Quotes are available on request for any order.
Can I Pay by Invoice?
Orders from $5,000 can be paid against a purchase order. A quote is valid for 30 days.
What Is the Refund Policy?
A seat can be refunded within 14 days of purchase if less than 20 percent of the volume has been completed. Unactivated team seats can be refunded within 30 days.
Can a Seat Be Reassigned?
A team manager can move a seat to another person within the year if the first holder has completed less than 25 percent of the volume.
How Quickly Are Questions Answered?
Questions asked from a section page are answered typically within one to two weeks. Questions about a specific system in your lab are redirected to consulting.
Can Experienced Staff Test Out of Sections?
There is no separate test-out. Every quiz is open book, and a section opens as soon as the quiz before it is passed, so someone who already knows the material can go straight to each quiz and work through a chapter in an hour. The transcript records the scores either way.
Is the Material Export Controlled or Restricted?
No. The course is KCSC's own commercial training material, written from public standards and KCSC's own work. It contains no government or customer data and no export-controlled technical data. The license covers who may use a seat and what may be copied; it is in the terms.
Has the Training Been Shown to Reduce Failed Tests?
It is written around the failures I keep finding in the field: suspensions that had been cracking for years under machines nobody ever surveyed; slip tables that bind, and oil systems set wrong since the day they were installed; fixtures that were drums and articles that were not actually attached; faults chased for months by swapping parts when a meter on the right circuit, or a walk over to the running machine, would have found them; and amplifier rooms nobody thought were where the hazard was. I have not measured a reduction and will not, because that takes your test records, failure data and corrective actions, which your program may reasonably treat as sensitive and which I do not gather or keep. What you get is the transcript, with the quiz score for every section, and the lab kit pages your people fill in on your own system, which stay with you.
Do You Run Open Classes?
Yes, from an interest list. The open class in Albuquerque runs the Volume 1 syllabus over 3 days in a conference room, with the hands-on blocks on bench-scale shaker systems, for labs that send one or two people rather than book a dedicated week. Register interest on the open class page, no payment and no commitment; when 6 seats line up on a month, the dates and the price go out to everyone on that month and registration opens, capped at 12 attendees.
Is There a Discount for More Than One Volume?
Yes, three ways. Anyone holding a seat on one volume gets the other at $1,095 a seat instead of $1,295, in either order, for any seat count, for 90 days after the newer volume opens; the price is applied at checkout for the email the seat is under, so no code is needed. Volumes 1 and 2 bought together are $2,295 a seat, and a team gets the lower of that and its seat tier. And while early access runs, both volumes are $895 a seat, two seats per lab per volume.
Do They Need Volume 1 Before Volume 2?
No. Each volume stands on its own and is sold on its own. Volume 1 is the machine: the shaker system, the facility and keeping both running. Volume 2 is the test: planning it, running it, checking the data and writing the report, with sine, random and shock in between. Someone new to the lab should read them in that order, because that is the order the work meets them; a reader who already knows the machine can start with Volume 2.
Is the Course Enough for Someone to Test on Their Own?
The knowledge, yes: Volumes 1 and 2 together give a new engineer or technician what it takes to run a basic test properly and know what they are looking at. The hands come under supervision the first time, on your machine, with your procedures. That is what the dedicated week at your lab is for, and why it includes a seat on both volumes for everyone in the room.
Why Isn't the Week a Fixed Price?
Because it is built around your systems and the tests you run. Five days cannot cover two volumes, so the week covers what your people actually run and leaves out what they never will; a seat on Volumes 1 and 2 for every attendee covers the rest. The quote covers the week on site, the preparation for your equipment and procedures, and those seats.
Tax-exempt organizations: New Mexico gross receipts tax is a tax on the seller and generally applies to training sold to New Mexico organizations regardless of exemption status. Contact us with exemption documentation for out-of-state orders.
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